Frequently Asked Questions
and Answers

Shopping

Where are you located?

We are an online distributor based in The Netherlands, and we operate globally, with a multicultural team located in Amsterdam, Dublin, Hannover, Madrid, and Barcelona.

What products do you offer?

Strong bearing range for all industries. We offer high quality products from leading manufacturers of top premium brands and reliable aftermarket brands, for all types of bearings, including industrial bearings for machinery and MRO, bearings and agri-hubs for agricultural applications and tractors, automotive bearings such as wheel-bearings and differential bearings, and bearings for commercial vehicle applications, such as wheel bearing hubs, gearbox bearings and differential bearings for European trucks.

The best of linear technology. We are also proud to offer a wide range of spare parts for linear motion technology including linear bearing, guideways, blocks, carriages or trolleys, linear rails and more.

Sourcing solutions. We can help your company sourcing other spare parts from Europe. From mechanical parts to power transmission, our sourcing team in here to help you. Popular products available (upon request) are electric motors, and power transmission belts and chains.

What do I do if I can't find the bearing I need?

If you are having difficulty finding the bearing or part number you need, we can help you. Use our contact form and request an offer or quote. Our team will search for the product and submit an offer.

How can I order online?

It is very easy to place an order on our website. You only have to use the bearing finder to locate the OEM reference or part number you need, add the chosen items to your shopping cart, then go to the cart to verify or modify your order and click on «checkout " to confirm.

Then, follow the instructions and enter valid contact information and delivery address. Select your preferred payment method and complete the purchase; We will ship your order within 24 hours after payment confirmation.

Payment and taxes

What payment methods are accepted?

You can select your preferred payment method at checkout. We accept all major credit cards, such as VISA and MASTERCARD, as well as PayPal, Shopify Payments, and Google Pay. We also accept bank transfers in USD, GBP, and EUR. Cash on delivery is NOT available.

Is it safe to pay online?

Yes, it is very safe! We take safety and security (both yours and ours) very seriously. This is essential for us and very important to achieve sustainable and long term business with our clients.

All payments and transactions made on our platform are encrypted, and protected by a strong SSL security connection layer and are processed securely through the bank servers of trusted and well-known payment partners, such as Stripe, PayPal, Shopify Payment, GooglePay, TransferWise, or ING Bank.

Credit card payments

Payments are processed on the secure bank server of our payment partner (Paypal). This means that no banking information about you is transmitted through our website. Payment by credit card is perfectly safe; Your order will be registered and confirmed upon acceptance of payment by the credit card company.

Payments with Paypal

Payment is made through our partner's secure bank server (Paypal). This means that no banking information about you is transmitted through the website. You can pay by credit card, using PayPal without having a PayPal account.

Stripe, Private and secure

Your credit card details are encrypted by SSL (Secure Socket Layer) and are never transmitted unencrypted over the network. Payment is made directly via Paypal or the secure website of a banking partner.

Do I have to pay VAT or other taxes?

International taxes may apply depending on the tax policy of your country.

VAT applies, if you are a private individual and resident of any member state of the European Union, without a valid European VAT number.

VAT does not apply if you are a company and have a duly registered and active intra-community VAT number in the European Union. You have to share the VAT with us, so we can apply it to the invoice.

International orders sent outside the European Union are exempt from VAT.

Orders delivered outside the European Union may be subject to import duties and taxes, which are charged when the package reaches its destination. Unless otherwise stated, international orders are shipped under DDU (Delivery, Duty Unpaid) conditions, the customer will be responsible for any applicable taxes and customs clearance in the destination country. We have no control over these charges.

Customs duties are calculated as a percentage of the customs value of the goods:

The percentage or rate varies according to the type of merchandise. You can check the applicable tariff in the TARIC database for the EU and in the import calculator for the US The customs value consists of the price paid for the merchandise, the cost of insurance, the cost of shipping.

Shipping

Do you ship within the European Union, (..and the United Kingdom)?

Of course! We are a European company with partners and warehouse facilities in different EU countries. We ship daily orders from The Netherlands, Germany, and Spain, to any member country of the European Union, and other European countries such as the UK, and Norway.

Do you ship to the United States?

Absolutely! We have regular shipments to the USA, departing from FedEx german hub in Cologne Bonn Airport, and . We can arrange shipping to the United States, and deliver your order in 48hr to 72hr. In fact, we can arrange air-shipment to any valid address almost anywhere in the world, as long as we find reliable transportation options to your destination.

We ship regularly to clients in the USA, Canada, the United Kingdom, Australia and New Zealand, South Korea, South Africa, among other countries.

Shipping during COVID-19 pandemic situation. Delivery times might be affected due to transport disruption caused by COVID-19

What are the shipping options?

Unless otherwise mentioned or agreed, all orders placed through our online platform will be sent by express shipping or parcel service such as DHL, FedEx, TNT, etc.

For customers with a B2B business account, placing export orders and/or volume purchases, other shipping methods can be arranged, such as trucking, air, or sea transportation. Contact your account manager for more details.

When will I receive my order?

If the product is available in stock, your order will be processed and shipped normally between 24 and 48 hours after payment confirmation. Unless otherwise stated, we offer express shipping for all orders placed through our online platform.

Shipping time may vary depending on location, shipping method, and other factors.

  • Deliveries to the Netherlands and Germany take 24 hours.
  • Deliveries to the rest of Europe and other EU countries take between 24 and 48 hours by parcel delivery.
  • Deliveries to the United States typically take 48-72 hours.

For volume orders, we can arrange other cost-effective delivery methods such as road transportation, air, and/or ocean freight.

What are the shipping costs?

The total shipping costs are calculated based on your total order weight and dimensions. This will vary depending on the country of destination.

We offer Free Shipping in the European Union.

  • Free shipping to The Netherlands and Germany: Orders > € 80
  • Free shipping to other EU countries: Orders > € 100
  • For Export countries outside the European Union, please contact the sales team, at hola(at)bearingbay.com or use our contact form.
Tracking, cancellations, and returns

Can I track my order?

Of course! We use reliable parcel services like DHL, FedEx, TNT with express delivery. Once we shipped your order, a confirmation message with the tracking information (Tracking Code) occurred in your email inbox.

You can check the courier's website to track your order. If you are unable to locate/track your package, please contact us by replying to the order confirmation email you have received, specifying your order number/invoice number/customer name. Please remember to check your spam or junk folder in case you have not received an order confirmation email.

What is your return policy?

Your satisfaction is important to us. We offer a 30-day return and exchange policy: If a product is damaged in transport or if the product delivered does not match the order. To be eligible for a return, products must be unopened, unused, undamaged, and in their original undamaged packaging box, accompanied by proof of purchase.

For returns, use the contact form found on the (Contact Us) page and include your order number, name, and the reason for the return. Our customer service team will provide you with instructions on where to send the products to be returned.

Customers are advised to obtain proof of postage when returning products to avoid "lost packages" situations. Please note that customers are responsible for shipping charges for returned items. When the returned item is received and inspected, the customer receives a confirmation email, notifying them of the status and approval of the refund. If the refund is approved, a credit will automatically be applied to the customer's credit card or the original payment method.

How do I make changes to an order?

Submit any request for changes or cancellations prior to receiving an order confirmation. Once the order is confirmed, we are unable to make any changes to your order.